Refund Policy

  1. Eligibility for Refunds: We strive to provide you with high-quality products. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following circumstances: a. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may be eligible for a refund. b. Non-Delivery: If you have not received your order within the estimated delivery timeframe, you may be eligible for a refund.

  2. Return Process: a. Notification: To initiate a refund request, you must notify us within 2 days of receiving the product. Please contact our customer support with your order details and a description of the issue. b. Return Authorization: We may require a return authorization before you can return the product. Our customer support will provide you with the necessary instructions for returning the product. c. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to our error (e.g., damaged or defective product). We recommend using a trackable shipping method to ensure the safe return of the product.

  3. Refund Process: a. Inspection: Once we receive the returned product, we will inspect it to verify the reason for the return. This may include assessing the condition of the product and conducting necessary tests. b. Refund Determination: Based on the inspection results, we will determine whether a refund is applicable. If the refund is approved, we will process the refund to the original payment method used for the purchase. c. Refund Timing: Refunds will be processed within 7 business days of approving the refund. The timing of the refund may vary depending on your payment provider.

  4. Non-Refundable Items: The following items are generally non-refundable: a. Customized or Personalized Products: Products that have been customized or personalized according to your specifications may not be eligible for a refund unless they are damaged or defective. b. Gift Cards: Gift cards or vouchers purchased from our website are non-refundable.

  5. Exchanges: We do not offer direct exchanges for products. If you wish to exchange a product, you will need to return the original product for a refund and place a new order for the desired product.

  6. Shipping and Handling Charges: Shipping and handling charges are non-refundable, except in cases where the return is due to our error (e.g., damaged or defective product).

  7. Changes to the Refund Policy: We reserve the right to modify or update this Refund Policy at any time without prior notice. The revised policy will be posted on our website, and any changes will apply to all purchases made after the updated policy is posted.